HPMA South West Patient First Workshop

Event date: 
Wed, 06/08/2016 - 08:00 to 11:30

 Members from the HPMA branches across South West, South Central and Wales are welcome to join this 3 hour workshop with with the award winning team from Epsom & St Helier NHS Trust, as they share the techniques and learning from their Patient First programme.

The award winning patient experience team from Epsom & St Helier NHS Trust share the techniques and learning from their highly adaptable Patient First programme.

Venue:  Bevan Brittan, Bristol

Register online here

How do you engage 5000 staff in improving the patient experience?

Learn about Epsom & St Helier University Hospitals NHS Trust’s award winning* innovative approach to staff engagement, by experiencing it for yourself.

Understand the challenges faced by the organisation and how P&OD successfully promoted this innovative approach, and implemented it throughout the organisation from Board to Ward.

*Patient First won the national HPMA Award for improving the patient experience in June 2015 and was short-listed for the HSJ’s national Compassionate Care Award in November 2015.



1. As a participant you will experience for yourself how you can engage staff in a way that is

  • Involving
  • Leverages their insight and knowledge
  • Stimulates discussion across teams and functions 

with a common objective to improve the patient experience

2. Learn how Departments of People & Organisation Development can use this approach across large organisations, used to working in silos, to make a real difference for patients and staff. 



1. Experience this innovative approach, which has been applied to a range of business issues requiring staff engagement e.g improving the patient experience, health & safety, and engaging staff in business vision and strategy

2. Learn how ESTH addressed the challenges it faced, the impact of Patient First on patients and staff and the creation of a “social movement,”

3. Next steps for the programme



  • Kevin Croft, Director of People & OD, Epsom & St Helier Hospitals NHS Trust

  • Cherry McCormack, previously Non Executive Director, Epsom & St Helier Hospitals NHS Trust; Director of BeBop Consulting Limited and Co-creator of Patient First
  • Kevin McCormack, Director of BeBop Consulting Limited and Co-creator of Patient First


The session will address the following HR competencies:

  • Strategic operator
  • Change catalyst
  • Capability builder
  • Relationship builder



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