Jeannette Crisp's blog
It’s that time of year when the sun starts to shine … the days grow longer … the boat race is on … the Grand National has just taken place … and the awards’ ceremonies season is starting to ramp up.
We are notoriously bad in HR for telling people what we do well and what we are proud of – I suspect this may be because, outside our own profession, people normally only talk about how dreadful their experience of HR has been and how they were once let down by an HR person, team or processes.
So this week I have been involved in doing some training with an HR team in an NHS Trust to help them think about how they might prepare for a CQC inspection. The changes to the CQC regime, moving to a ‘key lines of enquiry’ approach rather than a ‘yes/no – have we met the standards’ approach shifts the emphasis of the inspection and will prove an interesting challenge to trusts. There are a few trusts that have been through this revised process already and their CQC reports are worth having a read through.